Overview

Standing tall at 3,724 metres, Aoraki Mt Cook is the highest peak in Aotearoa New Zealand but to Ngāi Tahu, it is much more than a mountain. Aoraki is a sacred ancestor, central to one of the South Island’s most important legends about the formation of the Kā Tiritiri o te Moana (Southern Alps). Today, this dramatic range forms the heart of one of New Zealand’s most beautiful national parks.

Your journey begins in Ōtautahi Christchurch, leaving behind the Garden City for the wide-open Canterbury Plains. Along the way you’ll pause at iconic local stops like the Fairlie Bakehouse (a pie lover’s paradise), gaze at the turquoise waters of Lake Tekapo, and marvel at the endless blue reflections of Lake Pukaki. Each step south draws you deeper into the rugged beauty of Te Wai Pounamu.

Arriving at Aoraki Mt Cook Village, the landscapes rise in scale and drama. Here you’ll enjoy sweeping views of Haupapa (the Tasman Glacier) New Zealand’s longest glacier, a river of ice that has carved the valleys for thousands of years.

And the highlight? A 25-minute scenic flight that takes you closer to the majesty of Aoraki than most will ever experience. From the air, the Southern Alps reveal their full splendour, shimmering glaciers, jagged ridgelines, and the mighty peak of Aoraki towering above them all.Travel in comfort aboard a modern Mercedes Sprinter (or similar), guided by locals who bring the journey to life with stories, knowledge, and warmth. This is more than a day trip — it’s a journey through landscapes, legends, and one of the most awe-inspiring corners of Aotearoa.

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About

What's included

Duration: Approx. 14 hours
Departs From: Christchurch. Hotel & central city pick-up points are confirmed at checkout before the 7:00am departure.
What to Bring: Comfortable clothing, sturdy shoes, sunglasses, sunscreen, and a camera (with strap).
Inclusions: Small Group Size, Tasman Taster Flight - 25 minute scenic helicopter flight over Haupapa and Tasman Lake, Lunch (pre ordered from Fairlie Bakehouse) / Water & snacks
Weather: Experiences are weather dependent and may be rescheduled if conditions change.
Check-In: Please arrive at your preferred pick-up location 15 mins before departure.

Booking Support & Operator Information

If you have any questions before booking, whether it’s about tour details, availability, or inclusions our TrvlAtlas Support Team is here to help - support@trvlatlas.com

Once your booking is confirmed, you’ll receive your operator’s direct contact details in your confirmation email. They’re your best point of contact for on-the-day updates, such as meeting points, weather changes, or last-minute questions.

For booking changes, cancellations, or payment queries, please reach out to TrvlAtlas Support at support@trvlatlas.com - we’ll coordinate everything directly with your operator to ensure a smooth experience.

Gallery

About The Host

Cheeky Kea Tours

Cheeky Kea Tours are passionate storytellers of Aotearoa. Their small-group journeys weave together iconic landscapes, hidden stops, and local flavour from fish and chips in Kaikōura to alpine passes and turquoise lakes. With fun, knowledgeable guides and a “see more, do more” spirit, they make every road trip unforgettable.

Itinerary

Christchurch

We begin in New Zealand’s Garden City, where your guide shares highlights of the central city before we head south. It’s the perfect gentle start before the landscapes begin to open.

Canterbury Plains

Crossing the Rakaia Bridge, the road unfolds across wide plains, where braided rivers, patchwork fields, vineyards, and working farms tell the story of a region shaped by land and water.

Fairlie Bakehouse (10 mins)

A favourite stop for travellers and locals alike. In the quaint township of Fairlie, you’ll enjoy a quick break (and if you’re hungry, try the famous steak and cheese pie, a Kiwi classic). In autumn, the streets blaze with gold and orange as the leaves change, making this stop even more magical.

Lake Tekapo & Church of the Good Shepherd (15 mins)

Ringed by the Southern Alps and Mackenzie’s tussock landscapes, Lake Tekapo is famous for its shimmering turquoise waters. From late November to January, the shoreline bursts with wild lupins. We’ll stop at the iconic Church of the Good Shepherd, one of the most photographed sites in New Zealand.

Lake Pukaki (10 mins)

Glacier-fed and ever-changing, Lake Pukaki shifts between icy blue and deep sapphire depending on the light. On clear days, Aoraki towers above the horizon, a sight that never fails to take your breath away.

Aoraki Mt Cook National Park (2 to 2.5 hours)

Welcome to the heart of Te Wai Pounamu. Here, 40% of the park is covered by glaciers, with Haupapa (the Tasman Glacier) stretching an incredible 23 km. Nineteen peaks rise above 3,000 metres including Aoraki himself, standing at 3,724 metres.

Your adventure continues skyward with a 25-minute Tasman Taster scenic flight in a Squirrel helicopter. From above, witness the grandeur of Aoraki, Haupapa Glacier, and Tasman Lake. This is the Southern Alps at their most dramatic: jagged ridgelines, rivers of ice, and the sacred mountain that has inspired legend for centuries.

Please note: this itinerary is designed around the Tasman Taster flight and does not include time for village walks.

Christchurch Return

At 2:15pm your guide will gather the group to begin the return journey. Relax in comfort as we head back to Christchurch, reflecting on a day filled with turquoise lakes, soaring peaks, and memories that will stay long after the photos.

Things to keep in mind

Cancellation Policy

Each experience on TrvlAtlas is hosted by one of our trusted local operators. Because every operator’s conditions differ slightly, this tour follows the cancellation policy set by Cheeky Kea.

Cheeky Kea – Cancellation Policy
• Cancellations made 24 hours or more before departure receive a full refund.
• Cancellations made within 24 hours of departure are non-refundable.
• No-shows or late arrivals are charged in full.
• If the operator cancels due to weather, safety or operational reasons, you may reschedule or receive a full refund.

To request a change or cancellation, please contact TrvlAtlas Support at support@trvlatlas.com. We’ll coordinate directly with the operator on your behalf in line with their policy.

By booking, you agree to both TrvlAtlas’ platform terms and the operator’s safety & risk disclaimer as outlined in the Special Terms & Conditions tab on the tour page and in your booking confirmation email.

Special terms and conditions

This experience is listed on TrvlAtlas, a curated travel platform that connects travellers with trusted local operators. TrvlAtlas acts as the booking agent for this experience, while the operator delivers the tour and manages its own safety, cancellation, and participation terms.

This experience is operated by Cheeky Kea, a licensed and safety-accredited provider. Please review the key participation and safety requirements before booking:

The following booking conditions will form the contract between you, the Customer, and the tour operator, Cheeky Kea Ltd (referred to as "Cheeky Kea Tours"). The Customer who is named on the invoice or booking confirmation is responsible and liable for any breaches of the T&C below. This contract is valid from the time a booking has been confirmed by Cheeky Kea Ltd. If something is not clear or you have any questions, please get in contact with us to discuss.

Bookings

Inquiring about a tour does not constitute a booking. To make a booking, full payment is required for single day tours. Be aware that by making a booking you are agreeing to these Terms and Conditions and entering into a contract with Cheeky Kea Tours.

Special Requirements

Special requirements such as medical conditions should be sent to Cheeky Kea in writing at least 48hrs before the start date of your tour. We cannot guarantee we will be able to fulfil your special requirement, but we will try our best.

Dietary Requirements – If your tour includes food options such as lunch then we will need to know any dietary requirements at least 24hrs before the start of your tour. If you do not notify us of your dietary requirements, then a standard meal will be provided. We cannot guarantee that all dietary requirements will be obtainable so if you are unsure, please get in touch.

Price & Surcharges

All of our prices are in NZD (unless stated otherwise) and include Goods and Services Tax at 15%.

Weather cancellations

Cheeky Kea Tours does not cancel tours due to forecast bad weather unless it poses a Health and Safety risk to customers, staff and equipment. It is up to the customer to check the weather forecast for the tour locations they have booked for and to make their own judgement call on whether or not they want to go ahead with the tour. Cancellation requests must be received by Cheeky Kea Tours at least 24 hours prior to departure time for a full refund (single day tours). Additional activities may not receive a full refund even if tour is cancelled by the customer with more than 24 hours’ notice. Some suppliers of activities do not provide a refund for cancellation due to weather. Please check their terms and conditions before booking.

Breakdowns

In the unfortunate event of a vehicle breakdown Cheeky Kea Tours will endeavour to resume the tour as quickly as possible. Where a tour is impacted by 2hrs or more compensation will be considered. We reserve the right to alter the itinerary as required. Costs for activities missed due to breakdown will not be covered by Cheeky Kea Tours. Customers are recommended to have travel insurance.

Tour Instructions / Itinerary

Most of our tours run to a pre-planned itinerary or schedule. This includes private tours. We must stick to these itineraries for the benefit of all customers booked. If you are late back to a pickup or stop location, then you maybe left behind. All additional costs will be at your expense. If you are unsure what your next departure time is please ask your driver. There is more flexibility on private tours as long as it stays within the legal drivers hours and requirements.

Age & Health requirements

A minimum age at the time of travel applies to many of our trips. Please see specific itineraries for details. For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding, and passengers must ensure that they are suitably fit to allow full participation. Cheeky Kea Tours must be advised of any prior medical conditions or food allergies at time of booking.

Not everyone has to partake in all activities. If you feel uncomfortable you are more than welcome to sit activities out.

Health & Safety – Risk Disclosure

All tours have inherent risks involved and can be dangerous. By booking a tour with Cheeky Kea Tours, you agree that you understand and accept the risks of the tour and agree to participate.

All tour participants accept that Cheeky Kea Tours is not responsible for any injury or damage incurred during Cheeky Kea tour or a third parties tour/activity/attraction either booked by Cheeky Kea Tours or that makes up part of a Cheeky Kea tour and agree to participate at their own risk. Many of Cheeky Kea Tours tours operate in areas that may be remote, have rapidly changing and sometimes extreme weather, have difficult to access paths, uneven or steep terrain, moderate to high fitness requirements or be close to or on cold water. While all safety precautions are taken, it is the participants responsibly to ensure they have brought with them appropriate clothing and have the appropriate fitness/skill level for each tour. Participants of tours must advise Cheeky Kea Tours of any health or fitness issues that may affect their ability to participate in their booked tour/activity or may risk a tours timing or operational requirements in writing via the contact us page on our website or email within 12 hours of booking a tour.

Cheeky Kea Tours recommends consulting with a team member about any health concerns they may have before booking.

Cheeky Kea Tours reserves the right to cancel or alter a participant’s tour if we feel an activity or part of an activity may risk the health and safety of the individual or adversely affect the tour’s operation. No refunds will be given to participates in these circumstances when the participant has not advised Cheeky Kea Tours of health issues, the severity of the health issue or have consulted with Cheeky Kea Tours about the health issue and decided to continue with the tour anyway.

Cheeky Kea Tours is not responsible for health and safety of passengers that are participating in third party activity/ attraction, including third party activities that are booked by Cheeky Kea Tours or make up part of a Cheeky Kea Tours tour. Health and safety of passengers participating in a third party activity will be handed over to the company operating the activity or attraction and their guides. Cheeky Kea Tours will pass onto the third party guides responsible for health and safety any concerns. Be sure to follow the third party health & safety information.

Upon booking a tour with Cheeky Kea Tours participants agree to accept any risks that may be present at or during a third party activity or attraction.

Land Transport Rule dictates certain safety factors such as legal driving hours for drivers. Cheeky Kea Tours will stick to these legal requirements at all times. This may mean that a tour needs to be adjusted to stay within legal parameters. If your tour is affected, you will be informed by your driver / guide.

Travel Insurance

Travel insurance is not mandatory but highly recommended for all our travellers and should be taken out at the time of booking. Your travel insurance should provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. We can assist with organising this if required.

Accident Compensation Commission (ACC)

If you are injured whilst in New Zealand, ACC may be able to help with the cost of the treatment and support you need whilst you're here. However, it is important to be aware that you cannot sue for personal injury - ACC replaces that right. Furthermore, ACC only covers treatment and rehabilitation costs whilst in New Zealand; it is not a replacement for travel insurance and does not cover illness, disrupted travel plans or emergency travel to get you back home.

Limitation of liability

We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.

To the fullest extent permitted by law:

any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded;
you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.

To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.

Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.

Local Partners

Cheeky Kea Tours works with highly reputable local specialist operators. These local partners are all passionate about the activities they operate and offer the same high standards as we do. If any issues arise please let us know.

Minimum and Maximum Numbers

As is normally the case with group tours, a minimum number of bookings are required for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date, service or full refund. The date on which the decision is made whether a tour will operate is 30 days before the scheduled departure date.

In the event of a breakdown or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than those specified to ensure the operation of a tour.

Cheeky Kea Tours restricts its max number of guests on tour to 16. From time to time, we may carry some extra people from point to point such as hitch hikers. This is at the sole discretion of the tour group at the time.

Itineraries

Itineraries are subject to alteration without notice and intended as a guide only. We like to let our guests have control of the trip. We can make any changes that are cost neutral based on the groups wishes. We understand not everyone wants to do or see the same things. We will do our best to compromise to keep everyone happy. If there is something you really want to do or see let us know.

Alterations may come about due to road or weather conditions, strikes, public holidays, local festivals and cultural or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions that may necessitate alterations to itinerary with little or no notice. Any additional expense incurred by such changes will be incurred by Cheeky Kea Tours. Cheeky Kea Tours can give no guarantee as to the exact arrival and departure times for carriers and operators used. Cheeky Kea Tours will not be liable for failure of any other services or attractions beyond its control.

Optional Activities Booked on or Pre-Tour

Activities booked on tour will be charged at the best rate we can obtain. Some activities will be charged to you by us others will be charged directly by the activity’s provider. Make sure you read and follow each activity providers terms and conditions carefully.

Smoking

Government regulations forbid smoking in tourist coaches. The vast majority of hostels also are non-smoking, with some having designated smoking areas outside.

Customer Feedback

We know that from time to time things don’t go our way or turn out as planned. If a problem occurs during your tour, then it is in your own best interests to advise your Tour Manager immediately so that steps can be taken to resolve the matter there and then. If you remain dissatisfied, please contact our office. Cheeky Kea Tours may take legal action against reviews that are not true and seek damages for defamation. We recommend getting in touch with us to air your concerns before posting any reviews.

Your Responsibilities

We are all on tour to have a great time. We aim to keep a fun and friendly atmosphere during all our tours. If you feel like you are not getting that experience, or someone is bullying/ harassing you, we ask that you speak up and let us know.

If customers are using an electronic device to listen to or watch audio or video, then headphones must be worn. Customers are also requested to keep conversations to a whisper. This is so other customers can hear the commentary provided. Please do not take offense if you are asked to quiet down for the benefit of other customers.

It is the customers responsibility to make sure they are at the noted or selected pick up location at the correct time. Please note this may differ from the tour start time. If a customer is not at their pickup location at the correct time, they will be noted as a no show. There will be no refund provided. We recommend being ready at your pick up location 10 minutes prior to your pick up time.

Cheeky Kea Tours does not tolerate any form of verbal abuse or otherwise, of its personnel or customers. Any person abusing or threatening members of the tour group, including staff, will automatically forfeit their right to onward travel. No refund will be given. Any costs associated with the immediate cancellation of your tour due to the above will be at the customer expense

There may be times when Cheeky Kea staff or third-party providers have to make a decision in the interests of safety. It is a condition of booking that you comply with the authority and decisions of the appointed representative of Cheeky Kea Tours. If you do not comply with directions or are not compatible with the general enjoyment and well-being of members of the tour, Cheeky Kea Tours reserves the right to refuse to allow you to continue the tour. In such a case Cheeky Kea Tours will not be liable for any refund, compensation or any additional costs incurred by you. Cheeky Kea Tours cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.

Customers are not to go on tour if they are showing signs of illness. This is for the health and safety of everyone onboard. Cheeky Kea Tours has the right to refuse or remove any customers that are showing signs of illness. On multiday tours Cheeky Kea Tours will assist the customer in making alternative arrangements for the period they are ill.

Eating and drinking onboard

Only food supplied by Cheeky Kea Tours may be consumed onboard any of our vehicles unless approved by the driver / guide. There is to be no beverages onboard unless they are in a keep cup with a sealable lid or a bottle with a lid.

Travelling with Children

If you are travelling with children, they must have their own seat booked. Children cannot sit on a guardian’s lap. Child seats maybe required as per New Zealand Law. If you are unsure, please get in touch with us.

Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).

Media and Photography

You agree that Cheeky Kea Tours or third-party staff may take on tour photographs, audio or video recordings, or other forms of recordings of you while you are a passenger that capture your image, likeness, voice, performance or all of these (“images”) during the course of this activity/tour. These may be used by Cheeky Kea Tours for any promotional and/or downloadable material including but not limited to brochures, adverts, and social media without obtaining any further consent or payment in respect of such photographs and/or films.

The images may be altered, modified, changed, combined or incorporated into other works. You have a right to request access to the images and to correction of those images to ensure they are complete and not misleading. However, you acknowledge that if the Images have been incorporated into marketing materials, it may not be reasonably practicable for Cheeky Kea Tours to make any changes to the Images. Therefore, you authorize Cheeky Kea Tours to refuse the request to correction in such circumstances.

Any comments, reviews or posts made by members on tour will also be able to be used be Cheeky Kea Tours without obtaining any further consent or payment in respect of such content.

The TrvlAtlas Promise

✔ Curated, Trusted Operators
Handpicked, highly rated, local operators.
✔ Live Availability Where Possible
Instant booking on most experiences
✔ Upfront Pricing, No Surprises
Upfront pricing with no hidden fees
✔ Best-Value Experiences
Direct pricing, never inflated.
✔ Flexible Cancellations
Clear, operator-backed cancellation policies.
✔ Local Knowledge, Human Support
Local expertise, back by real people.
✔ Purpose-Led Travel
Every booking supports local communities.
✔ Curated Journeys, Not Just Bookings
Inspiration beyond a single booking.

Welcome to TrvlAtlas! We provide a platform where Operators and Customers can connect and transact to book in-country, high-quality, authentic day trips and tours and create meaningful journeys (Platform).

In these Terms, when we say Customer, you or your, we mean both you and any entity you are authorised to represent (such as your employer). These Terms & Conditions are issued by TrvlAtlas Pty Ltd (ABN 37 691 223 168) (“TrvlAtlas”, “we”, “our”, “us”).

These Terms form our contract with you, and set out our obligations as a service provider and your obligations as a user. You cannot use our Services unless you agree to these Terms.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

For questions about these Terms, or to get in touch with us, please email: hello@trvlatlas.com

Disclaimer: You acknowledge and agree that our Services are solely to facilitate connections between Operators and Customers for booking travel experiences and tours and that we have no involvement in organising or conducting the Tour. We do not accept any liability for any injury, loss, or damage incurred by any Customer or Operator as a result of participation in a Tour listed and/or purchased on our Platform.

These Terms were last updated on 9th September 2025.

OUR DISCLOSURES

Please read these Terms carefully before you accept. We draw your attention to:
- our privacy policy (on our website) which sets out how we will handle your personal information;
- clause 1.7 (Variations) which sets out how we may amend these Terms; and
- clause 12 (Liability) which sets out exclusions and limitations to our liability under these Terms.

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link on our Platform, or for featuring certain goods or services on our Platform.

These Terms do not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.

Our Services

1.1. Subject to your compliance with these Terms, we will provide the following services to you:

(a) access to our Platform;
(b) the Tour Booking Services; and
(c) access to our troubleshooting support (Support Services);
(collectively, our Services).

1.2. If you require Support Services, you may request these by getting in touch with us through our Platform.

1.3. Unless we agree otherwise, Support Services cannot be used to support any other products or services, and does not include training, installation of software or hardware, software development or the modification, deletion or recovery of data or any on-site services.

1.4. We will not be responsible for any other services unless expressly set out on in these Terms or on our Platform.

1.5. Additional Services: If you require additional services, we may, in our sole discretion, provide such additional services (to be scoped and priced in a separate contract provided by us).

1.6. Beta Services: If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.

1.7. Variations: We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use our Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you may stop using the Platform.

Platform Licence and Term

2.1. These Terms apply from when you accept these Terms, until the date either Party terminates in accordance with these Terms. We grant you a right to use our Services for this period of time only.

2.2. You must be at least 18 years old to use our Platform.

Platform Licence

2.3. We grant you a right to use our Platform (which may be suspended or revoked in accordance with these Terms) for the purpose of purchasing a Tour. This right cannot be passed on or transferred to any other person.

2.4. You must not:
(a). access or use our Platform in any way that is improper or breaches any laws, infringes any person's rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;

(b). interfere with or interrupt the supply of our Platform, or any other person’s access to or use of our Platform;

(c). introduce any viruses or other malicious software code into our Platform;

(d). attempt to access any data or log into any server or account that you are not expressly authorised to access;

(e). use our Platform to send unsolicited electronic messages;

(f). use dating mining, robots, scraping or other data gathering and extraction tools on our Platform; or

(g). access or use our Platform to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.

Availability, Disruption and Downtime

3.1. While we strive to always make our Services available to you, we do not make any promises that these will be available 100% of the time. Our Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.

3.2. Our Services (including our Platform) may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.

3.3. We will try to provide you with reasonable notice, where possible, of any disruptions to your access to our Services.

Tour Booking Services

4.1. Where you purchase a Tour in accordance with these Terms, you agree that:
(a). you will comply with any requirements specified by the Operator of the Tour;
(b). you will provide accurate information to us and the Operator; and
(c). you will comply with our reasonable requests and requirements.

4.2. The fees for any Tour Listing will be set out in the relevant Tour Listing, including when payment must be made. You must make payments as set out on the Platform and in accordance with these Terms.

4.3. While you may browse Tour Listings without creating an Account, you will need to provide contact and payment information to complete a Tour booking. You may optionally create an Account for easier future bookings, but this is not required.

Platform Summary

5.1. Our Platform is a place where Operators and Customers can find each other, and advertise, buy and sell in-country authentic day trips and tours (Tours).

5.2. We only provide our Services (including our Platform) and are not a party to any transaction between Operators and Customers in relation to a Tour (see the “Our Services” section below for more information about the services we provide to you).

5.3. In collaboration with us, Operators will provide an accurate and complete description of the Tour they wish to provide (Tour Listing), including the fees for the Tour (Tour Price).

5.4. Customers can browse Tour Listings without an Account. Customers wanting to purchase Tours in a Tour Listing may request to purchase a Tour by sending a request through our Platform.

5.5. Operators will include all additional terms and conditions relating to their Tour in the relevant Tour Listing. By making payment of the Tour Price, Customers accept the additional terms and conditions in the Tour Listing.

5.6. We do not endorse or approve, and are not responsible for, any Tours.

5.7. In consideration for providing our Platform, we will charge a transaction fee to Customers as set out on our Platform at the time of paying the Tour Price (Transaction Fee). The Transaction Fee is not included in the Tour Price and must be paid separately along with any third-party payment processing fees.

5.8. Communication: Operators and Customers can communicate privately using a private messaging service or outside of the Platform. Operators and Customers must not use our Platform to obtain each other’s contact details for the purpose of circumventing any fees payable to us for the use of our Platform and our Services.

Payments

6.1. You must pay all amounts due under these Terms in accordance with these Terms or as set out on our Platform (as applicable).

6.2. Payments are processed through our third-party payment processor (currently Stripe). By making payment, you agree to comply with the payment processor's terms and conditions.

6.3. You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of our Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.

6.4. We may pre-authorise or charge your payment method for a nominal amount to verify the payment method.

6.5. Late Payments: If any fees due to us under these Terms or as a result of your use of our Services are not paid on time, we may:
(a). suspend your access to our Services (including access to our Platform); and
(b). charge interest on any overdue payments at a rate equal to the Reserve Bank of Australia’s cash rate, from time-to-time, plus 2% per annum, calculated daily and compounding monthly.

6.6. Taxes: You are responsible for paying any levies or taxes associated with your use of our Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).

Promotions

7.1. We, or the Operators, may from time-to-time issue you with promotional discount codes for use on our Platform (Discount Codes). The conditions of use relating to Discount Codes (including how to claim a Discount Code) will be set out on our Platform.

Reviews

8.1. You may review your experience with Operators on our Platform (Review). We may remove Operators from our Platform (in our sole discretion) who receive a high number of negative Reviews.

8.2. You agree to provide true, fair and accurate information in your Review. If we consider that your Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review or ban you from posting further Reviews. We do not undertake to review each Review. To the maximum extent permitted by law, we are not responsible for the content of any Review.

8.3. You may only write a Review about your own experience. You must not write a Review about another person’s experience.

8.4. If you have been offered an incentive (such as a gift, reward, discount or payment) for leaving a Review, you should include information about this in your Review.

8.5. You must not disclose any Personal Information in your Review.

Confidential Information and Personal Information

9.1. While using our Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a ‘need-to-know basis’ (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.

9.2. However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so.

9.3. We collect, hold and disclose and use any Personal Information you provide to us in accordance with our privacy policy, available on our website, and applicable privacy laws. When you purchase a Tour on our Platform, you consent to us disclosing your Personal Information to the Operator as required to provide the Tour Booking Services to you.

9.4. You must only disclose Personal Information to us if you have the right to do so (such as having the individual’s express consent).

9.5. Operators and Customers must not disclose Personal Information about each other to third parties unless authorised by these Terms or by law.

9.6. We may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors). As part of our Services, we will also need to disclose information about Customers to Operators, and vice versa, so that they can connect and transact.

9.7. Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.

Consumer Law Rights

10.1. In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms. Our liability for a breach of your Consumer Law Rights is, unless the laws of your jurisdiction state otherwise, limited to either resupplying our Services, or paying the cost of having our Services resupplied.

10.2. If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

10.3. Customers may have Consumer Law Rights in respect of Tours provided by Operators. Any such Consumer Law Rights that arise in respect of any Tour provided by Operators is strictly a matter between Customers and Operators.

10.4. The cancellation and refund of any amounts paid in respect of a Tour is strictly a matter between Operators and Customers in accordance with the refund policy set out on the Platform.

Intellectual Property and Data

11.1. We own all intellectual property rights in our Services (including our Platform). This includes how our Platform looks and functions, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on our Platform.

11.2. We own or have licenses to all content displayed on the Services (Our Content). Except where you upload Your Content to the Platform (in which case clause 11.5 applies), you do not have any ownership rights in Our Content. Subject to your compliance with these Terms, we grant you a non-exclusive, revocable, non-sublicensable and non-transferable licence to view Our Content, solely for your own personal use.

11.3. You must not, unless expressly authorised by us or these Terms:
(a). circumvent or disable any content protection system or technical protection measure used in the Services or Our Content;
(b). copy or modify, in whole or in part, any of Our Content;
(c). reproduce, retransmit, distribute, disseminate, sell, publish broadcast or otherwise commercialise Our Content to any third party; or
(d). breach, or allow any third party to breach, any intellectual property rights in Our Content.

11.4. We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.

Your Data and Your Content

11.5. From time to time, you may be able to upload photos videos of you experiencing the Tour (Your Content). We do not own any of Your Data or Your Content, but when you enter or upload any of Your Data or Your Content into our Platform, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data or Your Content for a reasonable period of time after the Tour. We may use Your Data (or disclose it to third party service providers) to:
(a). supply our Services to you (for example, to enable you to access and use our Services), and otherwise perform our obligations under these Terms;
(b). diagnose problems with our Services;
(c). improve, develop and protect our Services;
(d). send you information we think may be of interest to you based on your marketing preferences;
(e). perform analytics for the purpose of remedying bugs or issues with our Platform; or
(f). perform our obligations under these Terms (as reasonably required).

11.6. We may use, store, copy, modify, distort, publish or otherwise deal with Your Content:
(a). to enable us to provide our Services, including by publishing Your Content on our Platform;
(b). to market and advertise our Services and our Platform; and
(c). for educational and other resources, including publications, blogs, videos, articles and social media posts.

11.7. You represent and warrant that:
(a). you own or have the necessary rights, licenses, consents, and permissions to use and authorise us to use all intellectual property rights in and to any of Your Content;
(b). Your Content does not violate any third party's intellectual property rights or privacy rights; and
(c). you have obtained consent from all identifiable individuals appearing in Your Content to share their likeness and/or personal information.

11.8. We reserve the right to remove any of Your Content at our sole discretion.

11.9. You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data and Your Content by us may occur over various networks, and may be transferred unencrypted.

11.10. You are responsible for (meaning we are not liable for):
(a). the integrity of Your Data and Your Content on your systems, networks or any device controlled by you; and
(b). backing up Your Data and Your Content.

11.11. When you use our Services, we may create anonymised statistical data from Your Data and usage of our Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve our Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable.

11.12. If you do not provide Your Data to us, it may impact your ability to receive our Services.

Liability

12.1. To the maximum extent permitted by law, and subject to your Consumer Law Rights we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from or in connection with:
(a). any aspect of the interactions between Operators and Customers, including in relation to any Tours and Tour Listings;
(b). attendance by you and/or participation in any Tours that are purchased by you via the Platform;
(c). your computing environment (for example, your hardware, software, information technology and telecommunications services and systems); or
(d). any use of our Services by a person or entity other than you.

12.2. Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law, but subject to your Consumer Law Rights:
neither we or you are liable for any Consequential Loss;
(a). a party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party, including any failure by the other party to mitigate its loss;
(b). (where our Services are not ordinarily acquired for personal, domestic or household use or consumption) in respect of any failure by us to comply with relevant Consumer Law Rights, our Liability is limited (at our discretion) to supplying the Services again or paying the cost of having the Services supplied again; and
(c). a party’s aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the amount of any fees paid by you to us in respect of the supply of the relevant Services to which the Liability relates, and where no Services have been purchased, AU$1,000.

Suspension and Termination

13.1. We may suspend your access to our Services where we reasonably believe there has been any unauthorised access to or use of our Services (such as the unauthorised sharing of login details for our Platform). If we suspend your access to our Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate and your access to our Services will end.

13.2. We may terminate these Terms (meaning you will lose access to our Services) if:
(a). you breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;
(b). you breach these Terms and that breach cannot be remedied; or
(c). you experience an insolvency event (including but not limited to bankruptcy, receivership, voluntary administration, liquidation, or entering into creditors’ schemes of arrangement).

13.3. You may terminate these Terms if:
(a). we breach these Terms and do not remedy that breach within 14 days of you notifying us of that breach; or
(b). we breach these Terms and that breach cannot be remedied.

13.4. You may also terminate these Terms at any time by notifying us through the Platform or to our email for notices (as set out in clause 14.9), and termination will take effect immediately.

13.5. Upon termination of these Terms:
(a). we will retain Your Data (including copies) as required by law or regulatory requirements;
(b). for Operators, their existing Tour Listings will be removed and any purchased Tours not yet provided will be cancelled (and Customers will be refunded accordingly); and
(c). for Customers, their purchased Tours not yet provided will be honoured unless it is a requirement of the relevant Tour that Customers are active users of our Platform (in which case a refund will be at the discretion of Operators or the terms of the relevant Tour Listing (if any)).

13.6. Termination of these Terms will not affect any other rights or liabilities that we or you may have.

General

14.1. Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.

14.2. Disputes between Operators and Customers: We encourage Operators and Customers to attempt to resolve disputes (including claims for refunds or remedies) directly and in good faith, either through our Platform or through external communication methods. In the event that a dispute cannot be resolved through these means, Operators and Customers may choose to resolve the dispute through other means, such as mediation. We are not responsible for mediating or resolving disputes between Operators and Customers.

14.3. Disputes with TrvlAtlas: Neither we or you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

14.4. If the Dispute is not resolved at that initial meeting:
(a). where you are resident or incorporated in Australia, refer the matter to mediation, administered by the Australian Disputes Centre in accordance with Australian Disputes Centre Guidelines for Commercial Mediation; or
(b). where you are not resident or incorporated in Australia, refer the matter to arbitration administered by the Australian Centre for International Commercial Arbitration, with such arbitration to be conducted in Melbourne, Victoria, before one arbitrator, in English and in accordance with the ACICA Arbitration Rules.

14.5. Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including our Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.

14.6. Governing law: These Terms are governed by the laws of Victoria, and any matter relating to these Terms is to be determined exclusively by the courts in Victoria and any courts entitled to hear appeals from those courts.

14.7. Illegal Requests: We reserve the right to refuse any request for or in relation to our Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.

14.8. Marketing: You agree that we may send you electronic communications about our products and services. You may opt-out at any time by using the unsubscribe function in our electronic communications.

14.9. Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.

14.10. Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be made available on the Platform or sent to the email address registered by you via our Platform.

14.11. Survival: Clauses 9 to 14 will survive the termination or expiry of these Terms.

14.12. Third Party Sites: Our Platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations in relation to the suitability of those websites. If you purchase goods or services from a third party website linked from our Platform, those goods or services are being provided by that third party, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link on our Platform, or for featuring certain goods or services on our Platform. We will make it clear by notice to you which (if any) goods or services, or website links, we receive a benefit from by featuring them on our Platform.

Definitions

15. In these Terms:

15.1. Account means an account accessible to the individual or entity who signed up to our Services.

Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us any amounts for access to or use of our Services (including our Platform) will not constitute “Consequential Loss”.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.

Tour has the meaning given in clause 5.1.

Tour Listing has the meaning given in clause 5.3.

Tour Price has the meaning given in clause 5.3.

Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a tangible form or not.

Platform means our cloud-based platform that we provide you with access to as part of the Services.

Services means the services we provide to you, as detailed in clause 1

Your Data means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you when receiving our Services or stored by or generated by your use of our Services, including any Personal Information collected, used, disclosed, stored or otherwise handled in connection with our Services. Your Data does not include any data or information that is generated as a result of your usage of our Services that is a back-end or internal output or an output otherwise generally not available to users of our Services.

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