Frequently Asked Questions
Everything you need to know about booking, experiences, and travelling with TrvlAtlas
TrvlAtlas is not just another booking site. We’re a curated marketplace designed for travellers who want more than generic tours. Every experience on our platform is handpicked for its authenticity, whether that’s a boutique wine tour, a guided wellness retreat, or an adrenaline-filled adventure. We work directly with trusted local operators and weave storytelling into every listing so when you book, you don’t just see inclusions, you feel the journey before it begins.
Booking is simple and seamless. Browse by destination, theme (adventure, nature, or wellness), or curated collections. Once you find your experience, choose your date, number of guests, and pay securely online. You’ll get an instant email confirmation, along with a mobile-friendly ticket you can show on the day.
Other sites chase volume. We chase authenticity. TrvlAtlas is about curated, boutique experiences that connect travellers with people, stories, and landscapes. You won’t find mass-market bus tours here.
We keep things transparent. The price you see is the price you pay, with no hidden extras. There is a small service fee (1.5%) to cover secure payment processing but we’re upfront about it before you confirm.
Every operator goes through our selection process. We check safety records, sustainability practices, and quality of guest experience. Only operators that reflect our ethos of adventure, nature, and wellness are listed.
We use Stripe, one of the world’s most secure payment providers. You can pay using major credit and debit cards (Visa, Mastercard, AMEX). Payments are encrypted through Stripe, one of the most trusted global processors. Your personal data is never shared with third parties.
Yes, and we’ve designed this to be fair. Each operator sets their own cancellation policy, which is shown clearly before you book. Many tours allow free cancellations up to 24-48 hours in advance. If you need to cancel, refunds are automatically processed and typically land back in your account within 2-5 working days.
Some experiences, especially outdoor ones like boat cruises or scenic flights are weather dependent. If an operator needs to cancel, you’ll always be offered either a reschedule or a full refund. Your booking is always protected.
After your tour, you’ll get an email inviting you to leave a review. Reviews not only help future travellers & TrvlAtlas but also allow operators to shine. TrvlAtlas is about community storytelling, so your feedback matters.
We’re on the path to becoming a Certified B Corporation, which legally commits us to balancing profit with purpose. We prioritise operators who respect their land and communities, and we aim to leave a positive impact everywhere TrvlAtlas goes. We partner with Love Queenstown & Love Wanaka Community Fund, which is TrvlAtlas' way of giving back.
In addition, the majority of our operators on the TrvlAtlas platform are Qualmark certified. Qualmark is New Zealand’s official tourism quality assurance programme, backed by Tourism New Zealand and NZ Trade & Enterprise.
Operators with Qualmark certification have been independently assessed for:
In nearly all instances, Qualmark Certified on TrvlAtlas, you’re booking a safe, sustainable, and authentic New Zealand experience.
Yes. You can plan your itinerary across New Zealand by adding several experiences to your TrvlAtlas cart and completing one seamless checkout. You will just need to sign-up to TrvlAtlas through the link on the homepage